Frequently Asked Questions

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Frequently Asked Questions

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I registered Online but can’t access my data

There are several reasons why you can’t access your data despite registering with Spanair Plus online service. You may have forgotten your password or not realised system distinguishes upper and lower case, in which case request system remind you of your password (previous question).

Register with the Spanair Plus programme: When will I receive my definitive Spanair Plus card?; How to register with the Spanair Plus programme
Spanair Plus Program: Spanair Plus programme Levels; What is the Spanair Plus programme?
Spanair Plus point accrual: I used an associated company service but I didn’t present my card, how can I claim these points?; I flew with Spanair and points were not credited. How do I know which flights entitle me to points?; How many points will I earn flying with any Spanair Plus programme airline?; Points haven’t been credited, how do I claim them?
Spanair Plus point redemption: How to redeem points; How many points to I need to get a free ticket?
Spanair Plus programme online service: How can I modify my personal data?; How many points do I need to upgrade or maintain card level?; How can I print my provisional Spanair Plus card?; When does my Spanair Plus card expire?; How can I consult point movements?; I registered Online but can’t access my data; How do I know if promotional online registration points were credited?; Forgot my password; How to register with the Spanair Plus programme online service; Confirmation e-mail hasn’t arrived

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