1. Always when the conditions are fulfilled, Spanair will give the passengers in Business or Avant an Avant e-voucher. Spanair will give two Avant e-vouchers to passengers on delayed flights to/from the Canary Islands.
The e-voucher is valid for one free direct flight (outbound or inbound) for an optional domestic route with Spanair, departing from/going to the Spanish peninsula or the Balearic Islands. The e-voucher is subject to availability and the passenger can choose travelling class (Business Avant –reservation class I- or Economy –reservation class X-). On non-direct flights it is necessary to use one e-voucher per leg.
To get one free direct flight to/from the Canary Islands you will need two Avant e-vouchers. On non-direct flights it is necessary to use three e-vouchers.
2. The Avant e-voucher is not transferable and will never be refunded. You can not collect points/miles with Spanair's Frequent Flyer programmes.
The e-voucher is only valid for redeeming tickets for flights operated by Spanair. There will never be a direct economic compensation.
3. The Avant e-voucher itself is not a ticket you can use for the compensation flight, so you have to redeem it within 65 natural days after the delayed flight.
4. It is always possible to accumulate the Avant e-voucher as long as the time limit mentioned in step 3 has not expired.
5. Redeeming the Avant e-voucher into an issued ticket does not include the airport taxes, which will paid by the passenger. The service fee will not be charged for the Spanair Plus members who redeem their tickets through the web page: www.spanair.com/spanairplus. If they choose to redeem their tickets by phone or at a Spanair Sales Office, the current service fee will be charged when making the reservation.
6. Specific conditions for reservations made with Avant e-vouchers:
• Redeem e-voucher in X class:
The obtained Economy ticket allows time and date changes and cancellation (without refunding the service fees) until one day before departure (permitted until the same day for Silver and Gold members), as long as the new flight date is within the valid period of 65 days mentioned in step 3.
• Redeem e-voucher in I class:
The obtained Avant ticket allows time and date changes and cancellation with a tax refund until 1 day before the flight departure, as long as the new flight date is within the valid period of 65 days mentioned in step 3.
• In case the passenger wants to use two or more accumulated e-vouchers for one reservation, the valid date for changes in the new reservation will be based on the date from the oldest e-voucher.
• Name changes are not allowed.
• These classes do not accumulate Spanair Plus points.
See the general conditions for the Punctuality Guarantee.