What is my luggage allowance? Up

The policy of hand luggage and checked luggage depends on the airline operating your flight. It might occur that some companies, which are associated with Spanair, use other prices than the ones published at Spanair. Before leaving, please contact your travel agent or the airline operating your flight to get more details about their luggage policy.

Domestic and international flights operated by Spanair have a maximum free luggage allowance that varies depending on your class. Some international destinations limit your free luggage allowance by weight or by number of pieces. This will always be indicated on the ticket. Regardless of the allowance, the maximum weight allowed for any single checked bag is 32 kg and no single bag should exceed this weight. If one single bag weighs more than 32 kg it will need to be sent as cargo or the content will have to be shared out into one or two bags weighing less than this limit.

1.-Spanair luggage allowance

Domestic and European flights and flights to Banjul
Business or Avant class: 30 kg
Economy or Economy+ class: 20 kg
Infants: 10 kg + 1 folding pram/pushchair

Flights to Algiers
Business or Avant class: 40 kg
Economy or Economy+ class: 30 kg
Infants: 10 kg + 1 folding pram/pushchair

Hand luggage
One piece of hand luggage is allowed with measurements not exceeding 50x40x25 cm (the total of the three dimensions cannot exceed 115cm) and a maximum weight of 6 kg.

2.- Increased luggage allowance for Spanair Plus members
Spanair Gold Plus: 20 kg
Spanair Silver Plus: 20 kg

3.- Allowance for flights in codeshare with other companies
If your journey includes a connection and you have purchased tickets separately from different airlines, the luggage allowance per individual journey will be in accordance with the regulations of each carrier. If you have a single connecting ticket the allowance will be that agreed between both companies and appearing on your ticket. Generally, on international flights the luggage allowance will be that of the company operating the longer leg and on domestic flights the airline operating the first leg.

4.- Allowance for flights to the US and Canada
You can carry two bags with a maximum weight of 23 kg each (regardless of the class selected). Infants have a maximum luggage allowance of 1 piece weighing up to 23 kg.

Hand luggage
One piece of hand luggage is allowed with measurements not exceeding 50x40x25 cm (the total of the three dimensions cannot exceed 115cm) and a maximum weight of 8 kg, plus one personal article. 

Can I make changes to my booking? Up

The possibility of changing a booking depends on the class you have selected. Discover the possibilities that our Spanairx4 products offer you on domestic routes. More information

When does the check-in close? Up

Closing times for check-in vary depending on the different options available.

Airport check-in desks: 40 minutes prior to the flight’s departure. For flights departing from airports outside Spain, we recommend checking in at least 1 hour before.

Madrid Barajas airport:
All Spanair's flights departure from Terminal 2. All the luggage on Spanair's flight is picked up in arrival hall number 6.  
 
Barcelona airport:
All Spanair's flights departure from Terminal 1. All the luggage, Schengen or no-Schengen, is picked up in terminal of the actual airline.
 
Web Check-in: at spanair.com we offer you our exclusive online check-in service. You can use it from 36 hours right up to 40 minutes prior to the flight’s departure. You can book your seat and print your boarding card avoiding airport queues. If you have luggage to check-in, just go to the Drop-off desks and leave the luggage. If you have problems printing your boarding card, you may pick it up at the check-in desks or at our Express Check-in machines. More information

Mobile Check-in: Receive your boarding card on your mobile phone as a Multimedia Message (MMS). You only have to scan your code into a reader located beside the Express Check-in machines. You will receive a paper print-out, allowing you to pass through security x-ray and board. You can use it from 36 hours right up to 40 minutes prior to the flight’s departure. More information

Express Check-in machines: Avoid unnecessary queues by checking in quickly and easily using our machines in the terminal. Choose your seat and receive your boarding card directly. In addition, you collect extra points on your Spanair Plus card. You can use it from 36 hours right up to 40 minutes prior to the flight’s departure. More information

I have not received the booking confirmation e-mail, what should I do? Up

Go to the “Check your booking” option on our “Services” page. Enter the booking number given to you on the confirmation page. The booking number is made up of 6 letters and/or numbers. Also enter the surname(s) of at least one of the passengers exactly as it appeared when making the booking.

Once you access the booking information, you will be able to send the confirmation to your or any other e-mail account by clicking on "e-mail".

What should I do if I want to travel with my pet? Up

1. Contact Spanair Center if you want to travel with a dog or cat. You must call us after 48 hours to confirm that your pet has been accepted on the flight.

Spanair offers you a pet carrier hire service. More information

Please note that only a limited number of animals will be permitted on board depending on the type of aircraft.

2. Pet carriers can be booked up to 48 hours prior to the flight's departure on the mainland, 72 hours on the Balearic Islands and 69 hours on the Canary Islands.

5. Your pet must be correctly identified and have a valid vaccination record.

You must bring:
- All the required information on the health of the animal, including the vaccination record.
- The animal must be identifiable by means of an electronic chip or a readable tattoo.
- If you are travelling within the EU, you must have a European passport issued by a veterinarian designated by the competent authority containing the relative vaccination details and the medical history of the animal. It must also contain details of a valid rabies vaccination. For this reason pets under three months old cannot travel to other EU countries. Be aware that a number of EU countries require animals to have been treated for parasites and ticks. Generally, for international flights you must take into account the specific requirements each country may request to allow pets to enter. We recommend that you consult a veterinarian and the consulate of the destination country for the rules concerning required health certificates and customs regulations.

6. Complete the form given to you at the check-in desk.

7. Charges to be paid during check-in depend on whether your pet is travelling inside the cabin or in the hold. More information

8. Contact the Spanair Cargo department regarding carriage of any animal other than a dog or cat.

NB: According to the flight duration, we recommend that you do not to give your pet food or water for 4 hours before short flights (2-4 hours) and 8 hours before long flights (5-9 hours). This prevents the animal needing to pass stools or vomit from sickness inside the carrier and experience discomfort during the rest of the journey.

PRM travel information Up

Here we provide general information that you may need to consider when travelling by aeroplane:

1. Make sure you have all the required information before finalising your travel arrangements.

2. Assess your individual needs, particularly if you cannot walk for long distances without assistance. There may be long distances between check-in counters and boarding gates.

3. Contact members of our staff to ensure that they are aware of and understand your particular needs.

4. Do not take it for granted that you will find assistance. It is better to request assistance in advance.

5. Do not expect crew members to know the best way to lift or transfer you. Inform the crew when you need assistance.

Spanair S.A takes responsibility for you as a passenger. We both must cooperate so that your journey is as comfortable and incident-free as possible.

International agreements state that compensation for loss or damage of personal luggage (including wheelchairs) will be calculated by the weight, not value. Before travelling, make sure that your travel insurance covers mobility equipment. You may need an additional cover. Spanair offers you accident insurance and travel insurance from less than 2 euros per day. More information 

NB: European Regulation 1107/2006 states that if you require special PRM assistance, you must be at one of the specific collection points 2 hours prior to the flight’s departure. These are specified for Spanish airports at www.aena.es.

Restrictions: There is a series of restrictions affecting PRM. Restrictions are placed on the maximum number of PRM on board a flight for safety reasons. These restrictions affect the number of accompanying persons required to provide assistance depending on the passenger’s disability. In both cases the restrictions guarantee the correct safety measures can be taken in the event of evacuation of the aircraft.

If you have any queries concerning these restrictions, please contact Spanair Center or send an e-mail to special@spanair.es.

Terminal T1 Up

As of  17 of June 2009, the new terminal T1 opens at Barcelona-El Prat airport. Spanair, together with its Star Alliance members, inaugurate these facilities and will be the only ones operating from here during the summer season. 

Right from day 1, this new location allows us to offer you:

- Easy and accessible Check-in, because you have 14 front-line desks where you can check-in or use the adjacent Express Check-in machines. Spanair Check-in is located in the heart of the terminal, on the way to the security controls. 

- Fast connections between Spanair flights and those of other Star Alliance members, as all flights are located in the same space.  

- The only airline VIP lounge at Barcelona airport, with an area of almost 800 m2.

For further information about the new terminal and how to get here, please visit the following links:

Map of terminal access points (PDF)
Map of services and facilities in T1 Barcelona (PDF)

If you have any enquieries about the new T1 at Barcelona airport, please contact us at: (+34) 902 13 14 15. 

Price list for excess luggage, special and sport equipment and pet travel Up

The following table shows the prices per flight for domestic and international routes operated by Spanair:

What should I do if I need an invoice? Up

Go to the “Services” section and select “Invoice request”.

Form of claims and complaints Up

If you wish to file a claim or complaint you can do so by accessing the following form.