If your mobile phone is not a company contract phone and you have not received the MMS with your boarding card it may be due to several reasons. We offer you some possible reasons and how to solve the problem. The first thing to check is if your mobile phone is able to accept an MMS message. When you purchase a mobile telephone from a mobile operator, it is configured to receive MMS messages. If this configuration does not work or it is not configured, you have two options:

- Contact you mobile phone operator and follow the instructions you are given to configure your handset. Your operator will send you a configuration message and your terminal will be ready to receive MMS messages. If you are a Vodafone customer, you can activate the MMS option through one of the following ways:

- Call 123, the free customer service number. Here they will inform you if your phone is able to receive multimedia messages and, if it is not activated, they can automatically activate it for you.

- Vodafone users can also activate the MMS service online. Here you normally get both the MMS activation and a demonstration video explaining how to read an MMS message.

- If your operator is not Vodafone or if you have purchased an unlocked phone, you will have to configure it following your operator's instructions. You can also do it manually but this option is the least recommended for those who do not feel comfortable configuring handsets. Your operator will provide you with the steps to follow.