Bringing food products into the EU

Owing to the risk of importing disease into the European Union, it is forbidden to bring meat, meat products, milk and dairy products into the EU, with the exception of:

• Powdered milk and food for infants, and special food required for medical reasons provided that the product does not require refrigeration before opening and it is a commercial brand product with the packaging still intact.
• Personal packages containing meat, meat products, milk and dairy products through specifically-designated EU entry points, provided they have obtained the necessary documentation from the official veterinary services of the country of origin. The goods must be declared and the corresponding documentation must be presented on arrival at the EU border control for veterinary control.
• In all other cases these products must be handed over when crossing EU borders to be destroyed.

Can I send special luggage as air cargo?

Yes, you can send sport gear or any other type of luggage or goods as air cargo through Spanair Cargo. To request this service, please contact us at least 72 hours before the departure of your flight by calling: (+34) 902 117 680

Can I travel with a weapon?

Yes, but the carrying of weapons or any object that can be used as a weapon on board is not permitted. Weapons may only be carried in the hold. Under no circumstances are weapons allowed to be carried as hand luggage. They must be checked in and comply with a series of requirements set by the airport’s Weapon Control service.

Steps to be followed for carriage of weapons:

Step 1. Weapon Control
Go to Weapon Control with your National Identity card or passport, firearms licence, weapon ownership registration document, flight ticket and European firearms pass (EU countries) and fill in form 790 for the authorisation of transporting weapons. We recommend that you should have the following documentation depending on your destination:

Step 2. Payment of Weapon Control service fee
The fee (€3.32) can be paid by either of the following two methods:
• payment of the fee at any bank, including any branches located in the airport terminal
• direct payment of the fee at the airports Weapon Control counter

Step 3. Check-in
Go to the check-in desk with the stamped 790 form, the weapon correctly stored in its case and the ammunition in another rigid, separate case and check the weapon in together with your other luggage.
The weapon should be checked in by its owner, and the corresponding licence or authorisation for its use presented at the airport Weapon Control service.

If the person checking in the weapon is not the owner, he/she must have an authorisation for firearm use or licence together with the authorisation of the owner to check the weapon in. The luggage check-in receipt will be handed to the applicant. Together with the authorisation issued by the Weapons Control, this will allow the weapon in question be collected at the destination airport.

Step 4. Civil Guard Inspection and loading
Check-in staff will take charge of transferring the weapon and the ammunition for inspection by the Civil Guard. Once inspected, the weapon and the ammunition will be duly sealed. The Spanair ground crew will load the crates containing weapons or dangerous objects into the hold and notify the Captain of the aircraft of their presence.

Step 5. Unloading and collection of the weapon
At the destination airport (Spanish airport), the ground crew will unload the boxes or cases containing the weapons and will hand them over to Weapon Control. You must collect the weapon from the airport Weapon Control services and present the stamped 790 receipt, a copy of which will be saved for filing. You may collect the box or container with your weapon on signing a delivery document.

Weapon transport fees

Dangerous items

For safety reasons the following articles are not allowed in passenger’s luggage.

• Explosives, ammunition or fireworks.
• Toxic, poisonous or infectious substances.
• Flammable, non-flammable, deeply-refrigerated or poisonous gases. For example: butane or propane gas bottles.
• Flammable liquid. For example, lighter fluid, kerosene, petrol, paints or solvents.
• Flammable solids such as matches and articles that are easily set light.
• Briefcase or suitcases equipped with alarms, lithium batteries and/or pyrotechnic material.
• Radioactive materials.
• Magnetic material or any other type of material classified as dangerous goods by IATA regulations.
• Corrosive material such as mercury contained in thermometers, acid, alkali or electrical humidity accumulators.

For your safety and the safety of others, please consult check-in staff for any doubts about whether an article or material you may have in your luggage is classed as dangerous. Information is also displayed at check-in desks, boarding gates, the Express Check-in machines and in the Web Check-in on dangerous and prohibited items. If you wish to check-in any of the above mentioned items, we offer you the possibility of sending it as cargo by Spanair Cargo services. Call (+34) 902 117680 at least 48 hours prior to the flight’s departure.

Objects not permitted on board
For safety reasons the use of electronic devices is not permitted on board. Please note that the use of any electronic device could interfere with the aircraft communication and navigation systems. Electronic devices must always be switched off.

• Mobile telephones must always be switched off while on board.
• Radio equipment.
• Music players.
• Remote-controlled operated toys.
• Laptops and peripheral devices.
• Televisions or portable video players.
• Wireless microphones.
• Pocket fans.
• Electrical shavers.

You are also not permitted to take on board: sharp objects (scissors, pocket knives, etc) or objects/toys that look like weapons (replica guns, etc), sticks, baseball bats or anything similar. If you have any queries, please ask our cabin crew.

Mobile telephones
Although it is not recommended, if you pack your mobile phone into your checked luggage, please make sure it is switched off. Likewise, if it is in your hand luggage, please switch it off before boarding the aircraft and do not turn it on again until after you have disembarked. Mobile phones on in flight mode are not permitted during the flight.

European regulation on hand luggage and security

As of November 2006 an expansion of EU Regulation 622/2003 was applied establishing new measures on Civil Aviation security following the EU guidelines. These measures have been applied since the effective date in all EU airports and those in Norway, Switzerland and Iceland. The objective of these new measures is to protect the passenger from liquid explosive threats. The following are considered liquids:

• Water and other drinks, soup and syrups
• Perfume
• Gels and shampoo
• Aerosols
• Creams, lotions, oils, toothpaste
• Shaving cream, other foams and deodorants
• Other items of a similar consistency

Packaging
Containers holding liquids must not exceed 100ml each. They must be carried in a clear, re-sealable plastic bag with a maximum capacity of 1 litre.

Exceptions allowed in the cabin
• Medication or dietary requirements, including baby food. The passenger must be able to confirm the authenticity of the authorised liquid.
• Liquids purchased at points of sale after security screening. Normally these points of sale will pack your purchases in sealed, tamper-proof bags.
• Liquids purchased in an EU airport, packed in a sealed, tamper-proof bag offering proof that the item was purchased at that airport and on that day.
• Liquids purchased on board an aircraft of an EU carrier packed in a sealed, tamper-proof bag offering proof that the item was purchased on that aircraft and on that day.

Procedures to be carried out in the event of you bringing liquids subject to this regulation
• The bag will be presented at the security x-ray points to be scanned and examined, separate from hand luggage.
• Sealed bags from the previously mentioned points of sale should not be opened until you reach your final destination.

Other measures applicable to this regulation affecting airport security
Laptops and other large electrical items are to be removed from hand luggage, they must be removed from their case or cover for separate checking and scanning. Passengers' coats, jackets and other similar items will be scanned as separate pieces of hand luggage.

Further information on this regulation will be displayed for passengers' information around the airport.

If I make two or more connecting Spanair flights, is my luggage checked through to the final destination?

Spanair offers to check-in your luggage to the final destination always when the tickets are connected, within the same booking and Spanair has an agreement with the airline in connection. 

Connection between two flights operated by Spanair: the luggage and the boarding card will always be checked-in to the final destination.

Connection with Star Alliance: if you have a connection with a Star Alliance member the luggage and the boarding card will always be checked-in to the final destination, independently if the tickets are connected or not.

Price list for excess luggage, special and sport equipment and pet travel

The following table shows the prices per flight for domestic and international routes operated by Spanair:

What happens if my connecting flights are operated by different airlines?

Luggage can be checked through to the final destination depending on Spanair’s codeshare agreements with other airlines. This will appear on your ticket. We currently have a special agreement with Star Alliance and intercarrier agreements with most airlines.

For further information, ask in Spanair sales offices or the staff at the check-in desks.

What is my luggage allowance?

The policy of hand luggage and checked luggage depends on the airline operating your flight. It might occur that some companies, which are associated with Spanair, use other prices than the ones published at Spanair. Before leaving, please contact your travel agent or the airline operating your flight to get more details about their luggage policy.

Domestic and international flights operated by Spanair have a maximum free luggage allowance that varies depending on your class. Some international destinations limit your free luggage allowance by weight or by number of pieces. This will always be indicated on the ticket. Regardless of the allowance, the maximum weight allowed for any single checked bag is 32 kg and no single bag should exceed this weight. If one single bag weighs more than 32 kg it will need to be sent as cargo or the content will have to be shared out into one or two bags weighing less than this limit.

1.-Spanair luggage allowance

Domestic and European flights and flights to Banjul
Business or Avant class: 30 kg
Economy or Economy+ class: 20 kg
Infants: 10 kg + 1 folding pram/pushchair

Flights to Algiers
Business or Avant class: 40 kg
Economy or Economy+ class: 30 kg
Infants: 10 kg + 1 folding pram/pushchair

Hand luggage
One piece of hand luggage is allowed with measurements not exceeding 50x40x25 cm (the total of the three dimensions cannot exceed 115cm) and a maximum weight of 6 kg.

2.- Increased luggage allowance for Spanair Plus members
Spanair Gold Plus: 20 kg
Spanair Silver Plus: 20 kg

3.- Allowance for flights in codeshare with other companies
If your journey includes a connection and you have purchased tickets separately from different airlines, the luggage allowance per individual journey will be in accordance with the regulations of each carrier. If you have a single connecting ticket the allowance will be that agreed between both companies and appearing on your ticket. Generally, on international flights the luggage allowance will be that of the company operating the longer leg and on domestic flights the airline operating the first leg.

4.- Allowance for flights to the US and Canada
You can carry two bags with a maximum weight of 23 kg each (regardless of the class selected). Infants have a maximum luggage allowance of 1 piece weighing up to 23 kg.

Hand luggage
One piece of hand luggage is allowed with measurements not exceeding 50x40x25 cm (the total of the three dimensions cannot exceed 115cm) and a maximum weight of 8 kg, plus one personal article. 

What should I do if my luggage is lost or damaged?

If Spanair misplaces or loses your luggage, please:

1. Inform the staff before leaving the arrivals hall.

2. Complete a claim form at the Spanair desk or our online claim form. Lost or damaged luggage claims must be made on arrival so that the agent can check the accuracy of the claim.

3. Keep the original:
• Ticket
• Luggage check-in tag
• Boarding card

Our Luggage Handling Centre will do their best to solve your problem as soon as possible. Spanair has an online application that will enable you to track your luggage at all times. Access our luggage tracking service here.

If you require further information, contact Spanair Luggage Center:
From Spain: 902 13 14 35
From outside Spain: +34 91 581 18 10
Fax: (+34) 91 550 88 22

What should I take into account when packing?

All luggage you check-in will be weighed and transferred to the hold of the aircraft. Suitcases should be rigid and resistant enough to be safely transported. Spanair will not accept fragile luggage that is not suitably packaged and which compromises the safety of the aircraft or the state of luggage stowed nearby.

The maximum weight permitted per piece of luggage is 32 kg. Regardless of the allowance, any single checked item of luggage must not weigh more than 32 kg. If it exceeds this weight, it must be sent as cargo or the contents will have to be shared out into one or two bags weighing less than this limit.

Please take note of the following recommendations:

• Luggage labelling: correctly label your luggage with your personal details. We will label it with the itinerary, flight code and number. We will provide you with a copy of your luggage identification together with your boarding card. Keep your receipt until the end of your journey for use in locating your luggage in the event of a loss.
• Remove old flight labels
• Ensure your luggage is securely locked
• Inform us at least 48 hours before your flight if you plan to travel with animals, sport or medical equipment, or weapons, and of any fragile or valuable objects you may be carrying.