Can I cancel and/or get a refund for my booking?
A cancellation is not the same as a refund. You may cancel your booking at any time, but refund conditions are limited to the conditions of the class you have selected.
Can I make changes to my booking?
The possibility of changing a booking depends on the class you have selected. Discover the possibilities that our Spanairx4 products offer you on domestic routes. More information
Can Spanair change or cancel my flight?
Spanair takes all the necessary measures in its control to prevent changes or cancellations to your flight. Even so, in the event of a change or cancellation, Spanair will notify you of it directly. For this reason, we urge you to give us your valid mobile phone number and e-mail address.
Find out more on changes and cancellations according to the general transport conditions. More information
Change Option
We offer you the Change Option that will allow you to make one change to your booking, without having to pay the penalty fee. The Change Option is available for all direct domestic routes (within Spain) in Economy class.
Comparative table
|
Economy class with the Change Option |
Economy class without the Change Option |
|
Penalty for change |
0 € |
50 € |
|
Time limit for change |
Up until 2 hours prior to departure |
Up until 2 hours prior to departure |
|
Payment for difference in fares |
Yes |
Yes |
|
Reissuing fee |
Yes |
Yes |
Brief explanation of the Change Option conditions
1. Selection by the passenger: The Change Option must be selected and paid for when purchasing the flight. The cost is 10 € per leg.
2. Changes permitted: The Change Option allows you to make a change to your flight, dates and/or times. Name or route changes are not permitted. It is only possible to make one change, applying to all passengers and legs in the booking.
3. Validity: Any changes must be made at least 2 hours prior to the original flight’s departure. After this time, you will lose your right to use the Change Option for this leg.
4. Requesting a change: To change your itinerary, contact us at least 2 hours prior to the original flight’s departure.
5. Proof of purchase: Inclusion of the Change Option in your booking will appear on the confirmation page and in the e-mail. Please, keep a print out as proof of purchase until the end of your journey(s).
6. Ticket reissuing fee: If you change your flight, you must pay a reissuing fee for the ticket.
7. Fare change: You must pay the difference in fare if the previously selected fare is no longer available.If I do not use my outbound ticket can I use my return ticket?
Yes on flights within Spain, but you must contact us to confirm that you will use the return flight. The booking will be automatically cancelled if we do not hear from you.