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CLAIMS AND COMPLAINTS
Personal data
Mr.
Mrs.
Name
*
Documentation type
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DNI
Passport
First surname
*
Documentation number
*
Second surname
Nationality
*
Albania
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
China
Colombia
Czech Republic
Denmark
Finland
France
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
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Mexico
Netherlands
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Portugal
Romania
Singapore
South Africa
South Georgia and the South Sandwich Islands
Korea
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
United States
Uruguay
Holy See (Vatican City State)
Contact details
Country
*
Albania
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
China
Colombia
Czech Republic
Denmark
Finland
France
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and Mc Donald Islands
Honduras
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Lithuania
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Romania
Singapore
South Africa
South Georgia and the South Sandwich Islands
Korea
Spain
Sweden
Switzerland
Taiwan
Turkey
United Kingdom
United States
Uruguay
Holy See (Vatican City State)
Address
*
City
*
Telephone
Number
*
State
*
A Coruña
Álava
Albacete
Alicante
Almería
Asturias
Ávila
Badajoz
Barcelona
Burgos
Cáceres
Cádiz
Cantabria
Castellón
Ceuta
Ciudad Real
Córdoba
Cuenca
Girona
Granada
Guadalajara
Guipúzcoa
Huelva
Huesca
Illes Balears
Jaén
La Rioja
Las Palmas
León
Lleida
Lugo
Madrid
Málaga
Melilla
Murcia
Navarra
Ourense
Palencia
Pontevedra
Salamanca
Segovia
Sevilla
Soria
Tarragona
Santa Cruz de Tenerife
Teruel
Toledo
Valencia
Valladolid
Vizcaya
Zamora
Zaragoza
Mobile phone
Floor / Door
Zip code
*
Email address
*
Frequent Flyer details
Are you member of the Spanair Plus programme or any other Star Alliance airline loyalty program?
Yes
No
Programme
Aeroplan
Diamond Club
Spanair Plus
Miles & More
Milage Club
Air Points
Asiana Club
Smile
Voyager
EuroBonus
KrisFlyer
Royal Orchid Plus
Navigator
Milage Plus
Dividend Miles
Card number (ex.SPB000000000)
Information about the claim or complaint
Period when incident happened
*
Select an option
Information, Booking, Purchase
Before Flight
On Board
After Flight
Baggage irregularity form P.I.R.:
Reason of the incidence
*
Select an option
Booking
Fare
Information
Promotions
Personal Assistance
Baggage
Delays
Boarding Acceptance
Cancellations
Change of Flight Schedule
Facilities & Airport Services
CHECK_IN Procedures
Connection / Missed Flight
Frequent Flyer Programme
Comfort
Catering
Entertainments
Aircraft Maintenance
Hand baggage
Refund
Others
Flight details
Flight date
*
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
2007
2008
2009
2010
Origin
*
A Coruña
Algiers
Alicante
Asturias
Barcelona
Bilbao
Copenhagen
Frankfurt
Fuerteventura
Gran Canaria
Granada-Jaen
Ibiza
Lanzarote
Madrid
Majorca
Malaga
Menorca
Munich
Oran
Santiago
Seville
Stockholm
Tenerife
Valencia
Vigo
Flight number
Booking Class
Business
Economy
Connexion
A Coruña
Algiers
Alicante
Asturias
Banjul
Barcelona
Bilbao
Copenhagen
Frankfurt
Fuerteventura
Gran Canaria
Granada-Jaen
Ibiza
Lanzarote
Madrid
Majorca
Malaga
Menorca
Munich
Oran
Santiago
Seville
Stockholm
Tenerife
Valencia
Vigo
Ticket number
*
Type of journey
Business
Holidays
Destination
*
A Coruña
Algiers
Alicante
Asturias
Banjul
Barcelona
Bilbao
Copenhagen
Frankfurt
Fuerteventura
Gran Canaria
Granada-Jaen
Ibiza
Lanzarote
Madrid
Majorca
Malaga
Menorca
Munich
Oran
Santiago
Seville
Stockholm
Tenerife
Valencia
Vigo
Reference number
Details
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