1.-Service fee
2.- Resident's discount
3.-Passports, visas, customs regulations and other travel documents
4.-Buying and picking up tickets
4.1.- e-ticket
4.2.- Change Option
5.-Payment methods at spanair.com
6.-Check-in
7.-Unaccompanied minors
8.-Applicable law and jurisdiction
9. Privacy policy
9.1 Privacy and confidentiality
9.2 Use of cookies at spanair.com
10.-Scope of the agreement
10.1.- Internet channel
10.2.- Call Center
10.3.- How to purchase/make a reservation
11.- General Transport conditions: passengers and luggage
1.- Service fee
The service fee applied by Spanair on reservations made via spanair.com, depends on the chosen ticket type and flight destination:
|
Domestic and Scandinavian routes: |
One way |
Roundtrip |
|
E-Ticket |
5 € |
10 € |
|
All other routes: |
One way |
Roundtrip |
|
E-Ticket |
5 € |
10 € |
|
Pick up at a Spanair Sales Office |
5 € |
10 € |
|
Receive ticket by post |
5 € |
10 € |
Important: The service fee is always included in the shown price of the online booking process. The resident's 50% discount applies to the service fee as well.
Changes: If the applied class allows changes and the ticket needs to be reissued, then a fee of 15 € for domestic flights (Spain) and 20 € for international flights will be charged.
Refund: If the applied class allows it, always with a charge of 20 €. The service fee is never refundable (except when changes are made by Spanair).
Changes made by Spanair: If Spanair is forced to modify schedules or cancel a flight, Spanair will offer its customer an alternative option and the company will assume the service fee involved when reissuing the new ticket. If the passenger do not accept the alternative flight offered, Spanair will refund the total value of the ticket including the service fee.
Issuing duplicates: The charge for reissuing a lost ticket is 15 € for domestic flights (Spain) and 20 € for international flights.
Issuing paper tickets: To get a paper ticket there will be an extra cost of 15 € for both domestic (Spain) and international flights.
IMPORTANT NOTICE: Travel agencies, associated companies or sales offices outside Spanair may apply their own service fees and reissuing fees.
2. Resident´s discount
Pursuant to Royal Decree, the resident's discount shall be applied to flights to/from the Balearic Islands, Canary Islands, Ceuta or Melilla (national flights only). These discounts will be applicable to Spanish citizens and citizens of other Member States of the European Union and the European Economic Area (Norway, Switzerland, Iceland and Liechtenstein), who are able to attest to their status as residents of the Balearic Islands, Canary Islands, Ceuta or Melilla.
Residency can be attested by presenting:
1. DNI (the national Spanish identity card) or a photocopy of the DNI (certified before a Public Notary) when it is connected to the address which allows the discount.
2. Residency Certificate issued by the relevant Local Authority must be submitted by the following persons:
* Residents whose DNI does not indicate an address which allows the discount.
* Children (under 14 years) without own DNI (the DNI/passport of the legal guardian is also required).
3. Registration Certificate (Certificado de Registro) issued by the Central Register for Foreigners (Registro Central de Extranjeros) for citizens of the European Union and the European Economic Area accompanied by a valid passport or national ID.
Please, note: The former NIE card is not a valid document for the resident's discount. You need the new Registration Certificate (Certificado de Registro) to benefit from the discount.
Important
- Spanair will not apply any resident's discount once a flight has departed.
- Ceuta residents: You have the right to the resident´s discount when flying from/to Málaga, Jerez or Seville. The Ceuta resident´s discount does not apply automatically at spanair.com. Therefore you need to contact our Reservation Central to enjoy the discount.
|
Calling from |
Phone number |
|
| |
Austria |
0810 102 585 |
|
|
Denmark |
70 15 15 98 |
|
|
Germany |
01805 680 680 |
|
|
Spain |
902 13 14 15 |
|
|
Sweden |
0771 400 475 |
|
|
Switzerland |
0844 680 680 |
|
|
All other countries |
+34 902 13 14 15 |
|
- Melilla residents: This discount only applies when flying from/to Melilla. Since Spanair does not have routes to/from Melilla, you can not use this discount.
- All passengers included in one reservation need to be eligible for the resident's discount. If any of the passengers does not have the right of the resident's discount, their reservations must be made separately.
- When picking up the ticket or at the Check-in it is compulsory and essential to show the documentation used in the reservation process to attest your residency.
- If the residency certificate expires between the buying date and the departure date, you need to contact our Call Center and give us the new certificate number. If not, the resident's discount will not be applicable:
| |
Calling from |
Phone number |
|
|
Austria |
0810 102 585 |
|
|
Denmark |
70 15 15 98 |
|
|
Germany |
01805 680 680 |
|
|
Spain |
807 001 700 |
|
|
Sweden |
0771 400 475 |
|
|
Switzerland |
0844 680 680 |
|
|
All other countries |
+34 971 91 60 36 |
|
- Presentation of the residency certificate is compulsory if the DNI does not indicate the current address in the Balearic or Canary Islands or the city of Ceuta (both documents must be valid on the flight departure date) or for children without own national ID (the DNI/passport of the legal guardian is also required).
- Residents shall also benefit from a 50% discount on ticket-issuing charges. This discount will be included throughout the reservation process. If you decide to collect your ticket from a travel agency, it is entitled to set its own charges for issuing tickets reserved and purchased through spanair.com.
- Pursuant to Royal Decree, the discount is only applicable to Spanish citizens and citizens of other member states of the European Union and the European Economic Area (Norway, Switzerland, Iceland and Liechtenstein), who are residents at the Balearic Islands, Canary Islands or in Ceuta and Melilla.
- Spanair will not give the resident's discount to passengers with nationalites other than the ones mentioned in the Royal Decree. If you have bought a discounted ticket and later you can not attest your residency by showing one of the above mentioned documents, you will have to buy a new ticket without discount in the class available at the moment.
3. Passports, visas, customs regulations and other travel documents
It is the passenger’s responsibility to ensure he/she is in possession of all the required documents (passport, visas, vaccines...) before presenting them to Spanair prior to the commencement of his/her trip. In the case of unaccompanied minors (between 5 and 12 years) ID card or passport of the minor or family book or notarised photocopy must be presented. Without the proper documents he/she will not be allowed to travel. When in doubt as to requirements to enter the country of your choice, please contact the Consulate, Embassy or Chamber of Commerce of the countries involved to obtain the information.
Passenger will not be refunded nor compensated if boarding is denied due to:
- failure to present all the necessary documents for his/her trip
- presents invalid or expired documents
- has not complied with current regulations
4. Buying and picking up tickets
When making a reservation at
spanair.com or through our Call Center, you should indicate the pick up method that you prefer according to conditions below. All domestic flights within Spain allow e-ticket, which means you do not have to pick up the ticket. At international flights you can not obtain an e-ticket to/from Banjul (Gambia), Algiers (Algeria) and Malabo (Equatorial Guinea).
4.1 e-ticket
When you select the option “e-ticket” you will get an electronic ticket. The ticket will be charged and issued once you have finished the booking process.
You will receive two e-mails:
- The first one confirms that the purchase was completed.
- The second one is the itinerary confirming the payment of the ticket.
If you do not receive these e-mails, please check your junk mail. If you have not received these e-mails after 48 hours, please contact us.
4.2 Change Option
The tickets in Economy offer the best price available. Compared to the other classes, Economy is more restricted and only allows changes to Avant or Business class. Therefore we offer you the Change Option that allows you to make a change until 7 days prior to the original flight's departure.
The Change Option is available on all direct legs between the Spanish peninsula and the Canary Islands and on all direct flights between the Spanish peninsula and the Balearic Islands.
Bought by the passenger: The Change Option should be bought together with the flight and the cost is 20% of the total ticket price.
Allowed changes: The Change Option allows a flight, date and/or time change until 7 days prior to the original flight's departure, as long as the new chosen flight is scheduled with a minimum of 7 days in advance. Name and route changes are not allowed.
Validity: The change has to be made at least 7 days in advance from the original flight's departure. After that date you will not be allowed to use the Change Option for this leg.
Application for changes: To make a change, please contact us at least 7 days before your original flight's departure.
|
Calling from |
Phone number |
|
|
Austria |
0810 102 585 |
|
|
Denmark |
70 15 15 98 |
|
|
Germany |
01805 680 680 |
|
|
Spain |
807 001 700 |
|
|
Sweden |
0771 400 475 |
|
|
Switzerland |
0844 680 680 |
|
|
All other countries |
+34 971 91 60 36 |
|
Receipt: At the page and in the confirmation e-mail you will see the Change Option. Please, keep this as a receipt until finishing the journey.
Reissuing fee: In case you change flights, you need to pay the fee for reissuing the ticket.
Tariff change: If the tariff of your first flight is not available on your new flight, you need to pay the difference.
5. Payment methods at spanair.com
The following credit cards are accepted on spanair.com:
 |
 |
 |
 |
|
Eurocard |
Mastercard |
American
Express |
Visa |
Debit Cards are also accepted, providing that the Visa or Mastercard logo is placed on the card.
NOTE: When paying with a Debit card or Visa Electron the total ticket price will appear twice, one is the actual payment and the other one is a temporary block* of the same amount. The blocked amount will disappear automatically within 10 days, depending on your bank.
* The temporary block is absolutely out of Spanair’s responsibility. It is due to the payment process between the banks and the issuing debit cards companies in Spain.
The maximum amount allowed is 1000€ for domestic flights and 2000€ for international flights. For more information, please click here.
6. Check-in
The time limit for all Spanair flight departing from Spanish airports is 40 minutes for all booking classes and Check-in methods.
For flights departing from outside Spain we recommend you to be there at least 60 minutes before.
In case of flights operated by other than Spanair, or if you travel from outside Spain, we recommend you to ask your travel agent about the time limit. In most of the cases, these flights requires 45 minutes beforehand according to the 261/2004 regulation.
7. Unaccompanied minors
Children over 5 and under 12 may not travel alone. Spanair has a compulsory companion service for children of these ages.
For children between 12 and 15 years old travelling alone, Spanair also has a companion service if requested by parents or guardians in advance. The prices are the same as for the compulsory service.
Should the booking include more than one unaccompanied minor, the service will only be charged once.
Important information
- Minors under 5 years can not travel with Spanair unless accompanied by an adult over 18.
- Passengers under 18 can not be responsible for another minor (Art.157 of the Spanish Civil Code).
- Children travelling as unaccompanied minors must carry valid documentation as any other passenger (passport, ID card, family book or a certified photocopy of the same) on all routes and complete the form given to them at the Spanair Check-in desk. Parents or guardians must present the necessary identification documentation (ID card, passport or residency card/certificate).
For more information and the price list, please click here.
8. Applicable law and jurisdiction
These specific conditions are governed by Spanish law.
If the customers do not show up at the airport, their credit card will be charged the full amount, unless they prove, at their own cost, that they did not request the service for the passenger in question.
9. Privacy policy
Being fully aware of the use and treatment that should be given to data of a personal nature and by virtue of the existing pertinent legislation, SPANAIR has implemented a system in its organisation to preserve the security, integrity and confidentiality of all data considered personal.
9.1 Privacy and confidentiality
SPANAIR hereby informs users that all and any data provided to us through any of our Services will be included in a file owned by this company, with registered offices at Aeropuerto Son San Joan, Edificio Spanair, 07000 Palma de Mallorca. Mentioned data will be used for managing relations with users, for extending and improving Services and for sending information by any means, including electronic mail or equivalent about SPANAIR products and services, specific advertising that may be of interest and for undertaking quality control studies or satisfaction surveys. In the case of commercial communications by e-mail or equivalent means, the fact that the user has provided SPANAIR with his/her data is equivalent to providing his/her authorisation for sending advertising and publicity material via mentioned means.
When introducing information on this web site due to a contract (reservation etc) or using one of our services, the user allows Spanair to send communications and services through e-mail or telephone.
The user may revoke his consent for receiving the above mentioned information by e-mail or equivalent electronic means and unsubscribe by clicking on your language: English, Swedish, Danish or German.
SPANAIR also informs users of the possibility of communicating their data to other SPANAIR parent companies in transport, service, hotel. catering and leisure industries for the purpose of managing the requested services. Furthermore, the user expressly authorises SPANAIR parent companies to inform you, by any means including e-mail or equivalent electronic means, of the products and services they market in the area of their business activities.
The user may access, rectify, erase or oppose to the processing of his/her personal data by sending a letter by mail (ordinary or registered mail) to: Dirección de Marketing de SPANAIR, S.A., Aeropuerto de Son Sant Joan, Edificio Spanair, post office box number 50086, 07611 Palma de Mallorca, Spain.
SPANAIR hereby informs users that the collection of such data is not compulsory for the web site services to be provided. However, not filling in mentioned data may prevent SPANAIR from providing all those services that are associated with the mentioned data, excluding SPANAIR from all liability for the non provision or incomplete provision of these services. If the user need to insert his/her e-mail to obtain a certain service, then Spanair will offer the user to deny all these kinds of communications.
In any event, the user will be liable for the truthfulness of all data provided and SPANAIR reserves the right to exclude all users who have provided false data from the registered Services, notwithstanding any other actions the company may be entitled to take in Law.
9.2 Use of cookies at spanair.com
We wish to inform you that in accordance with prevailing legislation in certain countries, in the case of flights originating, ending or with stopovers in those countries, the personal data included in your passenger name record (PNR) may be provided to the customs office or corresponding authority upon their formal request.
SPANAIR records the IP address of each visitor accessing the website. This is done exclusively for internal purposes, such as access and market segmentation statistics. SPANAIR does not associate IP addresses with any personal client data. SPANAIR may provide information on website traffic to third parties, providing this information does not compromise the anonymity of users. This information may include data on number of visits to a specific area within the website and traffic flows and tendencies.
Access to the website may entail use of cookies. Cookies are small parcels of data sent by servers and stored in users’ web browsers for subsequent recall of information by that particular server. Cookies generally expire after a certain period of time. Cookies do not provide information on users’ telephone numbers, e-mail addresses, or any other contact information. Cookies are unable to extract information from the user’s hard drive or pass on any personal information. Users are able to configure their browsers to reject cookies or to inform of their presence.
This webpage uses Google Analytics, a web analysis service offered by Google, Inc., a Delaware company located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter Google). Google uses cookies, which are parcels of text saved in the user’s computer, to help web site owners analyse how their sites are used.
Data generated by cookies on web site use (including users’ IP addresses) is sent directly to and archived by Google in its US-based servers. Google will use this data for our account with the aim to follow your way on our web site, getting information about the web site activity and also other services related with the web site activity and the use of Internet. Google might transmit this data to a third party when the law requires or when the mentioned third party process the information for Google. Google will not use your IP address for other data.
This web might use tracking tags in specific pages to measure and optimize the results of marketing campaigns, but we never store any personal data from our users.
You can reject the use of cookies, and thereby the data and information collection, by configure your web navegator. But please note that by doing that it might be impossible to use the web site properly. By using this web site you automatically approve of the way Google handle the above mentioned personal data.
10. Scope of the agreement
These specific conditions apply to booking airplane tickets (hereinafter referred to as the Service), which SPANAIR, S.A., with registered offices at Aeropuerto Son San Joan, Edificio Spanair, 07000 Palma de Mallorca, makes available to internet users through its web site spanair.com and its Call Center:
|
Calling from |
Phone number |
|
|
Austria |
0810 102 585 |
|
|
Denmark |
70 15 15 98 |
|
|
Germany |
01805 680 680 |
|
|
Spain |
902 13 14 15 |
|
|
Sweden |
0771 400 475 |
|
|
Switzerland |
0844 680 680 |
|
|
All other countries |
+34 902 13 14 15 |
|
Therefore, these conditions apply to the specific Service stated in the confirmation message (“Itinerary”) that the user receives once the booking has been completed, which will also specify the contracting means used so that the user may clearly know which conditions apply thereto, as stated in this document.
If you had accessed the same via our airport sales offices, please bear in mind the specific booking conditions provided may have been amended after the pamphlets were printed. We therefore recommend you consult our staff as to whether this is the latest version available of the said conditions.
SPANAIR, S.A. (hereinafter referred to as SPANAIR), with Tax Identification Code number A-07225154, is registered in the Companies Registry of the Balearic Islands in Volume 646, Book 562, Section 3, Sheet 1447. If you would like to contact SPANAIR in order to make any queries concerning your booking, you should contact Call Center:
|
Calling from |
Phone number |
|
|
Austria |
0810 102 585 |
|
|
Denmark |
70 15 15 98 |
|
|
Germany |
01805 680 680 |
|
|
Spain |
902 13 14 15 |
|
|
Sweden |
0771 400 475 |
|
|
Switzerland |
0844 680 680 |
|
|
All other countries |
+34 902 13 14 15 |
|
10.1 Internet channel
In all cases, use of the service by the user presupposes acceptance of the specific conditions in the version published by SPANAIR at the time of accessing the Service, which will be available at all times in Spanish and English in the section where the service is available. Users should therefore read the specific conditions before using the Service. As proof of being aware of and accepting the conditions, the user must access the conditions page and click on the acceptance box, once the itinerary has been finally selected and all the data needed to make the booking have been provided.
The Service usage procedures are those described in these specific conditions, and the others stated on the screen during browsing, so users state that they are aware of and accept such procedures as necessary in order to access the Service. These include making the general carriage conditions and these specific conditions available in electronic format, so upon acceptance of these conditions, users accept this electronic format as a lasting format for all purposes. In the same manner, use of the Service presupposes that users accept the Legal Notice on the spanair.com website, which they must also read before accessing the Service.
10.2 Call Center
When tickets are booked over the telephone, the call center operators will tell interested parties how to access the specific conditions that govern the rendering of the Service.
In these cases, the procedures needed to enter into the agreement shall be stated by such means. The booking confirmation will be sent by e-mail, which will include the general carriage conditions and the specific conditions that govern the rendering of the Service. If users do not have a valid e-mail address, they will be told that they are available at Spanair sales offices.
10.3.- How to purchase/make a reservation
Your ticket purchase will be complete when Spanair has successfully charged the credit card supplied.
However, in the event of any irregularities in the transaction, and to avoid fraudulent purchases (lost cards, false information etc.), Spanair reserves the right to request additional information from the customer, including after the purchase has been made, for the purpose of verifying the information supplied.
Additionally, Spanair randomly checks tickets in order to prevent fraud. As a result of these checks it is possible that we may contact you to verify the information supplied and the purchase made.
If the customer does not provide the additional information requested or if there is well-founded suspicion that the purchase has been made using fraudulent methods, Spanair will cancel the purchase made together with the payment charged to the credit card provided.
The instructions set out below apply depending on whether a booking is carried out through the internet or the call center.
Through the internet
In order to use the ticket booking service through the spanair.com website, users must follow the instructions shown on the screen. They will be required to follow the instructions appearing on the screen, which include, among others:
- Selecting the booking details (place of departure and arrival, date and time of the flight)
- Selecting the flight option desired
- Reading the flight itinerary and the applicable rates and accepting the booking at such rate
- Filling in the personal details form and accepting the privacy policy.
- Reading the travel plan and compulsory acceptance of these specific conditions
- Filling in the details for the delivery and payment of the ticket, when applicable.
- Receipt of an e-mail in the user's e-mail account stating the details of the booking carried out, as well as the general carriage conditions and these specific conditions. Therefore, users must provide a valid e-mail address in order to accept the contracting procedure.
Through the Call Center
When the ticket booking service is carried out over the telephone, users must provide the call center operator with the following information:
- Details concerning the booking they wish to make (place of departure and arrival, date and time of the flight)
- Choosing the desired flight option
- Acceptance of the flight itinerary, the applicable rates and the booking of the ticket at that rate
- Choosing the means of delivery and payment of the ticket, when applicable.
- A valid e-mail address that will be used to confirm the booking and provide the user with a copy of the general carriage conditions and these specific conditions. If users do not have an e-mail address, they will be told that they are available at Spanair sales offices.
11. General transport conditions: Passengers and luggage
Read more here about the General Transport conditions.
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